easyJet

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Reviews about easyJet

• Gavin Evans

  07.03.2018
  ★ ☆ ☆ ☆ ☆
  Fly with Ryanair - far more trustworthy(!). easyJet cancelled our flight from Belfast for 'operational reasons' and told us they'd put us up in a hotel and pay expenses. I checked this with them at least 3 times (at least 3 different people), and each time they said yes, they'd pay expenses. A month later I got a 'no reply' email saying they'd rejected all my expenses, because it was 'exceptional circumstances', and legislation said they 'couldn't pay'. I contacted customer services 'chat', who said they were only customer services, and couldn't help! I asked for a transcript of that conversation to be emailed to me and they said they would send it, but didn't! Now I've called them and they said they will 'investigate', and get back to me in 21 days. I asked why so long - they said because my complaint had to get in the queue! Reading the other reviews - it seems I'm not the first to be refused promised expenses!

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